Last updated: May 2026
If you are not satisfied with your purchase, you can request a full refund within 30 days — no questions asked.
We stand behind what we sell. If for any reason you are not happy with your purchase of our digital products, contact us within 30 days of the original transaction date and we will issue a full refund.
To request a refund, email info@valorhub.eu with your order number or the email address used at checkout. We aim to respond within one business day.
Refunds are processed by our payment provider and typically appear in your account within 5–10 business days, depending on your bank.
As a consumer in the European Union, you have the right to withdraw from a purchase within 14 days under Directive 2011/83/EU. Our 30-day guarantee extends beyond this minimum and applies to all customers worldwide.
We are unable to process refunds for requests made more than 30 days after the purchase date. If you experience a technical issue with your download at any time, contact us — we will resolve it regardless of when the purchase was made.
Payments on ValorHub are processed by our payment provider, who acts as the Merchant of Record for all transactions. When a refund is approved, the full charged amount is returned to your original payment method. You may also raise a dispute directly with the payment provider through the link in your purchase receipt.
For any purchase-related questions, write to info@valorhub.eu. Please include your order number or the email address used at checkout so we can locate your transaction quickly.